Frequently asked questions
Quick answers about custom prints, ordering and delivery.
How does custom printing work?
Submit your idea on the Custom Printing page. We review the design, material needs, print time and shipping, then email you a custom quote. If you approve it, we print your creation and ship it or arrange local pickup.
Am I charged when I submit a custom request?
No. A custom request is only a request for a quote. Nothing is charged, printed or billed until you've seen and approved a price.
What files can I upload?
You can upload a 3D model as an .stl or .3mf file (up to 50 MB) and a reference image as PNG, JPG or WebP (up to 8 MB). Both are optional.
I don't have a 3D model. Can I still request a print?
Yes. A description plus a sketch or photo is enough to get started. Tell us the size you need and any details that matter.
How are shipping costs calculated?
Shipping on store products uses the rates set by the shop, and your exact total is shown in your cart before checkout. Custom prints are quoted individually, including shipping.
Can I pick up my order instead of having it shipped?
Where local pickup is offered you'll see it as an option at checkout. We'll confirm a pickup time and place with you by email.
How do I check on my order?
Use the tracking link shown after you order, or look it up with your order number and email on the Track an Order page. Orders move through Order Received, Processing, Printing, Quality Check, Shipped and Completed.
Can I get a product in a different color or size?
Often, yes. Send a custom print request describing the change and we'll quote it.
Still have a question?
We're happy to help.